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Travel With Confidence with Hotels.com
Who doesn’t adore the ease and pleasure of booking a hotel room? Hotels.com guarantees to make hotel reservations simple and enjoyable. But can they also make it affordable? Find out if hotel.com can still be relevant in 2022.
There are several affordable hotel alternatives with high-quality services. To save cash, you can also browse online for specials and low-cost airline options. But only if you’re willing to change your plans at the last minute.
If you had the option, would you choose to stay at a hotel? The hectic atmosphere of a hostel is not for everyone. If comfort and convenience are important to you, Hotels.com can be the perfect option. There are other rental booking websites, but Hotels.com is renowned for providing a large selection.
But I’m sure the thought on your mind is, can you get accommodations at fair prices is Hotels.com exclusively for luxury accommodations? Don’t worry, we mentioned everything you need to know in this review.
Hotels.com is a popular website for booking accommodations that was established in 1991. They are a member of the Expedia Group of enterprises. They offer listings of local and international hotel brands. On their website, you can also find various lodging choices including self-catering apartments.
To find hotels while travelling, users can download the Hotels.com mobile app. Accessing secret rates, additional benefits, and managing bookings are all made simple with the app. The app is compatible with both iOS and Android. Additionally, you may sign up for email notifications on trendy listings and last-minute discounts.
Numerous filters offered by Hotels.com are well known for assisting consumers in focusing their search results and locating what they’re seeking for. Let’s examine the process…
- Go on their website.
- Enter your destination.
- Enter the dates for check-in and check-out.
- Add the room and passenger counts.
- You can look for a hotel by name if you have one in mind.
- Add filters.
Budget, guest rating, property class, payment type, property type, locations, amenities, and more are just a few of the filters you may use.
The “Traveler Experience” filter is the favourite. It enables you to choose properties that are hospitable to LGBTQ people, families, and businesses.
You can go over the offerings and choose the one that most closely matches your tastes. The rules for payments and reservations vary from one hotel to the next.
Rewards Program
There is a reward programme on Hotels.com. The programme offers discounts, complimentary stays, and other benefits to regular clients. Additionally, members get access to “Secret Prices” provided by particular hotels. It implies you may combine the rental’s discounted price with other offers or promotions to receive an even bigger savings.
You may join for no cost and begin as a basic member. For each night you spend at a hotel that you have reserved through the website, you will receive one stamp. You can upgrade to the Silver membership once you’ve collected 10 stamps. You only need 30 stamps to try for the gold! These memberships come with additional benefits like free breakfast, spa credits, late check-out, etc.
Redeeming Hotels.Com Rewards
Once you’ve collected ten stamps, you’re eligible for a complimentary hotel stay. Congrats, you can select a night that is equal to the average cost of your prior reservations. The next step is to reserve a complimentary night at a hotel of your choosing.
Our favourite aspects of Hotels.com
An incredible variety of options
Over 400,000 hotels are listed on Hotels.com. There is a wide range of options, and hotels are not the only kind of property. Other accommodations include condos, resorts, guesthouses, B&BS, and many others. If you place a high importance on solitude and flexibility, there are also self-catering homes available.
Many helpful filters
You don’t want to lose time looking through several solutions that don’t meet your needs. You can use Hotels.com’s many filters to narrow down the options and locate ones that are almost exactly what you’re searching for. It strengthens, makes the booking platform simple to use, and saves time. You may book considerably quicker, choose from the possibilities, and indicate your preferences.
Discounted prices
On Hotels.com, there are many last-minute bargains, Secret Price deals, and other reduced listings. Your chances of snagging a decent deal are significantly better if you travel off-peak. The rewards programme is perfect for frequent visitors since it provides additional benefits that help you make the most of your stay.
What Hotels.com doesn't do too well?
Not the most affordable
Travelers seeking for the least expensive stays shouldn’t use Hotels.com. However, there are choices that are affordable. The visitor looking for a balance of comfort and cost may find accommodations on Hotels.com.
Additionally, using the hotel’s website rather than Hotels.com to make a reservation may be less expensive.
If you’re looking for hotels at the most affordable costs, Holidu is yet another fantastic choice.
Problematic customer service
On websites like TrustPilot, Hotels.com is the subject of complaints. The majority of complaints centre on problematic refunds and subpar customer service. Although there are various options to contact assistance, the response time seems slow. It might be difficult to solve pressing issues. Due to a technical issue, your hotel has not received your reservation.
Customer service has to take care of this right away so that visitors may arrive and check in without delay.
Problems with refunds
In some cases, hotels turned down requests for refunds even when guests were entitled to them.
There have been issues about the length of the refund process in other Hotels.com reviews. The customer service team at Hotels.com has not been able to fix these problems. The property you reserve with will determine its cancellation and refund policies. We urge you to inquire about cancellation rules before to making a reservation.
Our Score - 4.1/5
Pros:
A large selection.
Dependable source of lodging.
Several filters that are customizable.
Discounted specials and offers.
Membership rewards programs.
Cons:
Issues with refunds and cancellations.
Inadequate clientele service.
Deals that aren’t competitive.
Final Verdict - Are they worth it?
So, is it worthwhile to use Hotels.com? Yes, we do think so!
Being one of the first booking sites, it is a reputable, trustworthy source for lodging reservations, accommodating all price points. The user-friendly website has received a lot of great feedback.
Reviews on Hotels.com show that customers appreciated the easy booking process and quick customer service.
However, just like every other website for making reservations, Hotels.com has its share of unfavourable reviews. Bad refund and cancellation procedures, poor customer service, and not having the lowest rates on the market are some of the criticisms about Hotels.com.
In comparison to Hotels.com, there are several online travel agencies. Try Travelocity if you’d want to book your lodging, ground transportation, and flight all at once. It is yet another Expedia subsidiary.